Oversee Collection Coordinator to manage workflow, coordinate assignments to meet deadlines and drive collection initiatives aimed at reducing loss, and minimize exposure to risk, with an emphasis on early stage collections and meeting the objectives.
Work with the accounts receivable, conducting meetings and keeping them informed of potential collection issues.
Provide a monthly collection projection estimate to management by the third working day of the new month with a detail report to follow no later than the sixth working day.
Review the status of assigned accounts, particularly for delinquent accounts receivable; to determine the best course of action; follow through with clients to maximize timely collection results each month.
Update collection effort comments and contacts in the collection system on a timely basis.
Respond to client billing and collection inquiries promptly and completely; usually clearing client requests with the responsible partner before releasing any data. Inform Director if you are unable to meet the requested deadline.
Act as a resource to obtain payment allocation details from client contacts.
Coordinate with billing liaisons and/or responsible partner to determine timing of payment for corporate transactions.
Job Specifications / Qualifications
Ability to read, write and speak English.
Advanced analytical and problem solving skills with the ability to fully utilize tools to compile and analyze data.
Results driven professional who can organize, prioritize, plan and multi-task work activities, with the ability to effectively meet deadlines in a high pressure environment.
Ability to lead, direct, train and manage team.
Excellent communication and customer service skills with the ability to work effectively with all levels of personnel of the Firm.
Consistently demonstrates judgment and discretion in a results orientated environment.
Strong attention to detail.
Knowledge of negotiation skills and collection techniques.
Personable individual who fosters a collaborative business style.
Aderant, ARCs, MS Word and Excel experience preferred.
Strong organizational and time management skills, including the ability to organize self and others.
Commitment to professional growth and development.
Bachelor’s degree required.
Minimum of 6 years of heavy volume collections experience.
Minimum 3 years of collections management experience supervising a team.
